Can't get {cursor} placeholder to work on large pieces of text

Questions and Help
#1

I am attempting to use the {cursor} placeholder for an email template I am using that is about 2300 characters. However, the cursor never ends up being placed where I am intending it to be placed. I attempt to have it before a comma in the intro, like the message below, but it always ends up showing up after the comma or in the space below the first line:

Hey {cursor},

This is Matt from the leasing office

I have noticed for shorter templates (100 to 200 characters), the placeholder works fine and the cursor is put exactly where I want it to be. However, for these larger text blocks, there is no orientation of spaces, extra characters, or extra lines that seems to get the cursor exactly where I intend it to be. Seems like a pretty easy task to accomplish, but I have had a lot of issues figuring it out. Any tips or is this a bug?

#2

Hi @Matt_Swanson,

Sorry to hear you're experiencing issues. Let me check with our tech team and get back to you.

#3

Hi, and welcome to the forum! :slight_smile:

Sorry to hear about this!

Could you share where you are using the longer snippets? Also, is the snippet plain text or styled text?

#4

Thank you Scott and Cedrick!

It is styled text with several embedded links, and other formatting. I am using it on a private platform for my workplace called Funnel. I use it to paste in email templates into their message wizard for our clients. I should also mention the shorter messages that it was working with were not styled at all.

1 Like
#5

Thanks!

Does this issue happen on other sites or only your internal site? E.g. if you try to use the snippet on Gmail does it place the cursor correct?

#6

It looks like it seems to place it correctly on Gmail and Trello, but not outlook browser login or Microsoft teams browser login.

#7

Thanks for the additional information. I can confirm I see an offset when testing this in Outlook. We'll look into this and get it fixed.

#8

For what it's worth, I'm came across this post while seeking a solution to the same issue, but in Gmail. (Same issue including; it works fine on a smaller bit of text, but doesn't work on a larger bit that also includes an image). (Playing around a little more, it repositions fine to places below the image, but not above it.)

#9

Hi @Kim_Sweeney,

Thanks for reporting the issue. I'll escalate to our tech team.

EDIT: Dev team is investigating the issue. Thanks again for reporting.