Call Flow: Petfolk
Greet: Owner was greeted OTP with agent's name and statement of gratitude for calling Petfolk. The owner was offered a statement of assurance for expressed problems with P.
Verification: The O was verified via Pet Parent First Name, Last Name, Pet Name, and current UTD email & address was verified.
Discovery: Triage flow was followed for issue,
Prob(s):
e/d:
u/d:
ACT:
Offer Solutions/Pre-Appt Advice Given:
Recap & Closing: Discussed No Cash policy and accepted payment methods, including Care Credit and AfterPay. Gave owner estimates for illness exam ($135) and sick visit avg. medication cost ($50-$125). Owner understood. O understood, verbally confirmed all inquires were answered OTP today. Call was released promptly.