Copy of Snippet "Escalation Response Template"

I appreciate you reaching out to us and expressing your concerns with your system and the lack of communication you have experienced thus far. I do apologize for what you have had to go through to get your system producing at its contracted rate. I want to let you know that you are a priority to myself and Sunrun. Moving forward, there are a few things that I would like to do before giving you an update;
I want to let you know that we are going to take care of you and get you what you need.
Feel free to respond to this thread if you have any questions or concerns,
Best Regards,