Dear [GUEST],
Thank you for taking the time to contact Evolve to report the issues you experienced during your stay. We apologize for the inconvenience and will work diligently on making this right for you.
We'd like to ask a few more questions to gain clarity on the situation and to ensure we are best equipped to assist you most effectively. Please respond to the questions below so we may provide the most accurate and fair resolution:
-Were you able to reach out to your local guest contact to address the issues you experienced?
-Can you provide photo and/or video documentation of the condition of the property?
-Did you stay at the property for the duration of your reservation?
-Can you provide any additional context regarding your experience?
We'd like to set the expectation that we may not have an immediate answer, but please know we will be working toward one as quickly as possible. To expedite the process, please reply directly to this email with the requested information. Once we hear from you, we will reach out to the owner to discuss a resolution for your inconvenience.
Best,
Caroline + The Evolve Resolutions Team