EOHC- Employee Contact
Case Action:
Brought to Case by:
Documentation received
Customer Needs:
EE submitted documentation for review
Resolution (Time Coverage, Pay and LSF Update):
Cm processed incomplete docs via decision page tool
sufficient documentation not received to support leave
LOA/STD dates pending:
Cm placed obc to EE to discuss the following:
adv EE sufficient documentation not received to support leave, allowing additional days to get doc in.
documentation due: {time: MMMM D, YYYY; shift=+7D} OR DAY 30
Adv EE letter contains documents to discuss with treating provider – Amazon forms are not required however documentation needed to support leave.
Set doc expectations explaining LOA/STD60 cannot be approved until treating provider attests to the medical need of this claim.
Adv EE can communicate by emailing amazondls@amazon.com or the ERC is always available and documents can be emailed, fax or uploaded via a to z.
EE UNDERSTOOD AND HAD NO FURTHER QUESTIONS
In the event of a failed contact, what action/information/paperwork is required from the employee:
EE may have HCP complete the form providing missing information or send office visit notes which includes treatment plan
Decision Rationale:
VOC Survey was Offered, outcome (transferred or declined) :
Next steps and timelines:
Decision due: {time: MMMM D, YYYY; shift=+9D} OR DAY 30
Documentation due: {time: MMMM D, YYYY; shift=+7D}
VIR-OH|rhodeda|Date:{time: MM.DD.YY} EST: {time: H}:{time: mm} {time: A}