Hi OWNER -
I wanted to let you know that we received your request to refund ISSUE to our mutual guest, NAME, from booking #NUMBER. We are pleased to inform you that we have processed this request, and we at Evolve waived our 10% Management Fee to assist you with this refund. The guest has been notified of this refund, and that they should expect to see that credit in 5-8 business days.
If you have any other questions, please let us know. Otherwise we appreciate you reaching out to make it right for the guest!
Caroline + The Evolve Resolutions Team