Thank you for reaching out to us regarding a replacement device for your client. We understand the critical nature of having a working device, especially following a loss or theft.
Our standard policy is to provide one type of device per participant every two years. This helps us ensure we can manage our inventory effectively and serve as many participants as possible.
However, we understand that exceptional circumstances occur. To help us assess this situation internally and determine if an exception can be made, could you please provide us with the following details:
- Participant's Full Name:
- Brief Details of the Situation:
This will help us better understand your needs and ensure your request is reviewed promptly. Thank you for your cooperation and for providing these essential details.
Sincerely,