Hi [Name],
[Add delay notice if we are not able to reply with 3 days and they had to follow up.]
Thank you for reaching out.
I can confirm that your return has been delivered to our warehouse. At the moment, we're just waiting for the warehouse team to complete their inspection and confirm that the return has passed.
I’ve already escalated your return to our warehouse team and requested that your replacement be shipped out as soon as the inspection has been completed and approved.
I also sent an email with the additional instructions regarding your replacement item.
Please note that all returns and exchanges are subject to warehouse inspection before approval. Our warehouse team operates Monday through Friday, 8:00 AM to 4:00 PM Central Time, excluding holidays.
Our team is currently handling a high volume of emails, and responses are handled in the order they are received. We truly appreciate your patience and understanding while we work through each request as quickly as possible.
I'll keep an eye on this and follow up once we receive confirmation from the warehouse. Once your replacement has been processed and shipped, you'll receive a separate email with your tracking number.
Please let me know if you need any additional assistance.