Copy of Snippet "Summary -- General"

Case summary -- text blaze

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Deployment Model: BYOC premises
GCPR: No
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SERVOPS:
 
Detailed Problem Description: 
 
Scope of the issue? (How many users/sites/queues/etc impacted):
 
Frequency of the issue? (Always, intermittent, etc):
 
Has it ever worked? (Yes/No. If yes, what changes were made recently?):
 
Example(s) Provided (ConversationIDs, agentIDs, ANI/DNIS, timestamp, logs, etc):




Current State of Investigation:




Current Timeline of Events:
{time: MM/DD/YYYY} -- Jose Tucci -- Assigned 
 
Suggested Next Steps: