Copy of snippet "targets Q4"

[Monica_Livello]

Revenue KPIs

• Net churn:
• Active customer base RR:
• Upsells:
• Referrals:

Operational KPis

• total OPEN tickets:
• Nº of agents:
• total SLA-breached tickets:
• CVR of WB: ( ) Cax: () FP pipelines: (if any)
• Booking rates: