Girl! My shortcuts
Hey Chief,
Thank you for contacting us! This is Juan
I am sorry to hear that you have trouble accessing your game, and we will do our best to make things right again.
In order to be able to help you, we need you to write to us from inside the game. This will help us to track down the account you lost access to, and it serves as a security measurement to make sure that only the rightful owner gets access to the account.
Please contact us from another game account if you have one. If you do not have another game account, please create a new game for the purpose of contacting us.
Please do the following:
=> Download the game from the application store to your device,
=> start the game,
=> finish the tutorial,
=> open “Settings”,
=> look for the “Help and Support” button,
=> tap the “Contact us” and send your request again.
Once you contact us from inside the game, we will be able to look into the matter with no delay.
NOTE: The only exception will be if you can provide us with the receipt of the first purchase of that account.