Shortcuts are not working

[Phillip_Craig]

My shortcuts stopped working and will not work. I have logged out and back in several times, but they still will not work.

[Gaurang_Tandon]

Hi @Phillip_Craig Welcome to the forum!

Are you available for a quick Google Meet call to check this issue? You can drop me an email at gaurang@blaze.today I'm available for roughly the next two hours.

Best,
Gaurang

[GC_VA_Services]

I am having the same issues too

[Gaurang_Tandon]

Hi @GC_VA_Services welcome to the forum!

Please let us know what is the issue you are facing when you use Text Blaze snippets. For example: do you hear the click sound when inserting your snippet? Does the snippet content get inserted into the text box? Is the formatting of the inserted text correct?

Any screenshots/videos to show the issue would be helpful.

[GC_VA_Services]

This is what it looks like when I use it on my client's messenger.

[Gaurang_Tandon]

Thanks for sharing the screenshot. Which website is this?
Can you please also share the actual snippet you ran in this case? A screenshot of the Text Blaze Dashboard showing this snippet would be helpful.

[GC_VA_Services]

This is me using Business Suite, I am handling my client's social media platforms. I have been using Textblaze for 9 months and this is the 1st time I have encounter the error.

This is the snippets:

[Ashwin_MittalTB]

Hi @GC_VA_Services,

Thanks for reporting the issue. I have sent you an email with an invite to troubleshoot it on a quick call.