Snippet not populating textbox when enter is pressed

This has likely been addressed but I'm not sure what search query to use for this question. On my Macbook, when I access textblaze to enter a snippet, the field slides into view, replacing the document I'm using. On Windows, textblaze would simply pop up and I could still see the document. With the replacement window method on the Macbook, the snippet periodically does not populate the desired field after I press enter, leaving it blank. I thought at one point I had figured out why this was happening but now I'm lost again. Any help would be greatly appreciated. Thanks!

Hi @James_Simon - sorry to hear you're experiencing this issue.

I think this would best be handled via email. Kindly email us on, and if convenient, please include screenshots or a video capture of the issue, so we can understand better what's happening.