Hi {formtext: name=Client First Name; default=there},
Thank you for reaching out to CareValidate Support!
{note}{formmenu: name=Service Inquiry; default=API Integration; Virtual Care Management; Pharmacy Fulfillment; Lab Testing; Compliance}
{endnote}{if: `Service Inquiry`="API Integration"}
I understand you are looking for assistance with our API. To help our engineering team investigate, could you please reply with the specific endpoint you are calling, the request payload, and any error codes you are receiving?
{elseif: `Service Inquiry`="Virtual Care Management"}
I see you need help with a Virtual Care Management workflow. To best assist you, could you please confirm your provider group ID and describe the specific step in the workflow where you are experiencing friction?
{elseif: `Service Inquiry`="Pharmacy Fulfillment"}
Regarding your pharmacy fulfillment inquiry, please ensure that all e-prescriptions are routed through our designated fulfillment endpoint. Could you please provide the prescription ID or batch number you are inquiring about?
{elseif: `Service Inquiry`="Lab Testing"}
For lab testing integrations, please note that test kit tracking numbers are required to pull status updates. Could you please share the tracking number or the batch ID associated with your inquiry?
{elseif: `Service Inquiry`="Compliance"}
I understand you have a question regarding our health and safety compliance solutions. Could you please specify which compliance module you are currently deploying so I can route this to our specialized compliance team?
{endif}
Once we have this information, we will investigate the issue immediately.
{formtoggle: name=Offer Call; default=no}If this is a time-sensitive issue impacting your operations or patient care, please let me know and we can schedule a quick screen-share to troubleshoot this together.{endformtoggle}
Best regards,
John
CareValidate Support Team