Hello all,
I have a current snippet that our service desk uses to respond to tickets. We use the {site} command, seen below, to personalise our responses to the caller's name.
However, should the caller's name not be available to select, then the {site} command will pull this information from another ticket open in another tab. This isn't ideal as it can confuse matters and pull the wrong information.
Is there a way to change the command so it only pulls from the current tab?
Good {if: {time: H} < 12}morning{elseif: {time: H} < 17}afternoon{else}evening{endif} {data=catch(catch({=extractregex({site: text; page=Specsavers; selector=macroponent-f51912f4c700201072b211d4d8c26010 |> iframe |> #incident\.u_store_user_name}, "(\w+)")}, {=extractregex({site: text; page=Specsavers; selector=#incident\.u_store_user_name}, "(\w+)")}), "")}{=data},
The issue you reported with {formtext: name=issue; cols=30} has now been resolved.
