Hi @Alfred_Garrett Welcome to the forum! 
Check out our AI snippets: Text Blaze Dashboard They're available for existing Pro/Business users.
We also did a user story on this recently: How to personalize customer support with Text Blaze (user story)
I gave one such response example here:
Please try it out, and let us know how it goes. We'd be happy to help you develop these AI snippets further for your use case (email support@blaze.today).