ACH Transaction Fee Template
Thank you for reaching out and bringing up the recent update regarding payment fees. We appreciate your understanding as we work with our property management software provider, AppFolio, to address this change. We would like to clarify that the introduced transaction fee is not our company's. It is a decision made by AppFolio, the software provider we utilize for property management purposes. AppFolio has been instrumental in providing you with convenient services. Through AppFolio, you've had access to online portal services, insurance options, and online payment capabilities.
Effective July 31st, 2023, AppFolio has decided to discontinue waiving the transaction fee associated with eCheck (ACH) payments. Instead, they will be applying a fee of $2.49 per transaction. We want to assure you that our company does not share any revenue with AppFolio for payment transaction fees, regardless of the payment method used. This includes credit card, debit card, electronic cash, and now, eCheck (ACH) payments. AppFolio has communicated that banking finance costs have risen significantly, and they have been absorbing those increases until now. Introducing these fees will allow AppFolio to maintain a high level of user experience, customer security, and fraud protection.
While we understand that price changes can be surprising, AppFolio will continue to provide you with the benefits you've come to appreciate. These include flexible payment methods, the convenience of online and transactions, tracking your payments, and even scheduling recurring payments. Making payments online provides peace of mind, ensuring your housing costs are paid on time. We value the convenience and security it brings to your payment experience.
If you'd rather not use the online payment system or are uncomfortable with the transaction fee, we'd like to remind you that you can still make payments by check via mail or by dropping it off at our offices.
For mailing your payment, please send to:
ATTN Payments Department
Rent Cedar Valley
PO BOX 128
Cedar Falls, IA 50613
For dropping off payments in person, our office is located at 604 Clay St, Cedar Falls, IA, 50613, on the second floor. Our office hours are Monday through Friday, 9:00 AM to 5:00 PM.
If you have any further questions or concerns about this change or any other matter, please don't hesitate to contact our team. We're here to assist you and address any inquiries.