Hi {zendesk-requesterfirstname},
{if: includes({zendesk-tags: list=yes}, "refund")}I understand you'd like to cancel your subscription and get a refund. Would you be willing to hop on a call to discuss how we were unable to meet your needs?
In the meantime, you can read more about our refund policy here: acme.com/refunds{endif: trim=yes}
{if: includes({zendesk-tags: list=yes}, "billing")}I understand that you are dealing with a billing issue. You can see invoices, check billing information, and more here: acme.com/billing{endif: trim=yes}
{if: includes({zendesk-tags: list=yes}, "technical")}I understand that you are dealing with a technical issue with our product. Would you be open to getting on a troubleshooting call?
In the meantime, please check these resources: acme.com/docs{endif: trim=yes}