**Bug ID**: {formtext: name=bug_id}
**Severity**: {formmenu: name=sev; values=S0-Critical,S1-High,S2-Medium,S3-Low}
**Customer Impact**: {formmenu: name=impact; values=All Customers, Multiple Customers, Single Customer, Internal Only}
**SLA**: {if: sev = "S0-Critical"}1 hour{elseif: sev = "S1-High"}4 hours{elseif: sev = "S2-Medium"}2 business days{else}Best effort{endif}
**ETA for next update**: {if: sev = "S0-Critical"}{time: MMM D, YYYY; shift=1D} by EOD{elseif: sev = "S1-High"}{time: MMM D, YYYY; shift=1D} by EOD{else}{time: MMM D, YYYY; shift=2D} by EOD{endif}
**Repro steps**:
{formparagraph: name=steps; rows=3}
**Workaround**: {formtoggle: name=has_workaround; default=no}{if: has_workaround = yes} {formtext: name=workaround}{else} None currently{endif}
{if: sev = "S0-Critical" or sev = "S1-High"}Add @eng-oncall{endif}