Case number:
Requester Information
• Contact name:
• Position of contact:
• Phone number: / Mx called from
• Store ID:
• Store Name:
• Address:
• Order ID:
Summary of Issue:
• Mx states order got cancelled after being made, requests refund.
Actions Taken
• Steps Taken to Resolve: Reviewed order and got cancelled order made refund: . Informed Mx.
Closing the Loop
• Current Status: Solved
• Resolution Provided:
KB / WFT: