I hope you are well,
We understand that the date provided for your service visit is not in the timeframe we aim offer, unfortunately the Christmas period means we do not have access to as many engineers. We are working to try and secure an earlier date for you, and have got you added to the cancelation list with your current installer, meaning you will be offered dates first should they become available.
If we have an update for you we will reach out straight away,
Kind regards