Case Notes are mandatory. You must fill in all details:
Summary: Mx was reaching out for weekly error charge reimbursement
Actions Taken:
Took ownership of the case
Reviewed applicable case notes
Checked for duplicates on the case details page
Supervisor processed in Bulktools
Reviewed KB for account/order level adjustments
ENT Mx EPM advised no phone call unless asked by DM
Emailed Mx stating the error charges had been processed
KB Article Used: https://figment.my.salesforce.com/kA02L000000Xa87?srPos=1&srKp=ka0&lang=en_US
Actions SME Took (if applicable): n/a
Name of SME (if applicable): n/a
Slack Link(s): n/a
JIRA Link (if applicable): n/a
Link(s) to relevant tools/resources (MINT/Merchant Portal/etc):