Copy of Snippet "error charge"

Case Notes are mandatory. You must fill in all details:
Summary: Mx was reaching out for weekly error charge reimbursement
Actions Taken: 
 Took ownership of the case
Reviewed applicable case notes
Checked for duplicates on the case details page
Supervisor processed in Bulktools
Reviewed KB for account/order level adjustments
ENT Mx EPM advised no phone call unless asked by DM
Emailed Mx stating the error charges had been processed
KB Article Used:
Actions SME Took (if applicable): n/a
Name of SME (if applicable): n/a
Slack Link(s): n/a
JIRA Link (if applicable): n/a
Link(s) to relevant tools/resources (MINT/Merchant Portal/etc):