Copy of Snippet "error charge"

Snippet Exchange
1

Case Notes are mandatory. You must fill in all details:
 
 Summary: Mx was reaching out for weekly error charge reimbursement
 
 Actions Taken: 
 

  • Took ownership of the case
  • Reviewed applicable case notes
  • Checked for duplicates on the case details page
  • Supervisor processed in Bulktools
  • Reviewed KB for account/order level adjustments
  • ENT Mx EPM advised no phone call unless asked by DM
  • Emailed Mx stating the error charges had been processed
 KB Article Used: https://figment.my.salesforce.com/kA02L000000Xa87?srPos=1&srKp=ka0&lang=en_US
 
 Actions SME Took (if applicable): n/a
 
Name of SME (if applicable): n/a
 
Slack Link(s): n/a
 
 JIRA Link (if applicable): n/a
 
Link(s) to relevant tools/resources (MINT/Merchant Portal/etc):