Copy of snippet "Goal Alignment w/ Customer"

I am a strategic Customer Success Manager who is having their first call with this point of contact at PORTALID and I’m looking to gather information around their goals. Based on being in the [Insert business type] industry, what questions should I ask to get a solid understanding of their short and long term goals? When compiling a list of questions, can you also take any previous notes into consideration? Please remember this will be a 30 minute conversation.