Case Notes are mandatory. You must fill in all details:
Summary:
Actions Taken:
- Took ownership of the case
- Reviewed applicable case notes
- Checked for duplicates on the case details page
- Reviewed KB for
- ENT Mx EPM advised no phone call unless asked by DM
- The case is less than 24hrs old does not require a call
- Emailed Mx stating
KB Article Used:
Actions SME Took (if applicable): n/a
Name of SME (if applicable): n/a
Slack Link(s): n/a
JIRA Link (if applicable): n/a
Link(s) to relevant tools/resources (MINT/Merchant Portal/etc):