Copy of Snippet "notes"

Case Notes are mandatory. You must fill in all details:
 Actions Taken: 

  • Took ownership of the case
  • Reviewed applicable case notes
  • Checked for duplicates on the case details page
  • Reviewed KB for 
  • ENT Mx EPM advised no phone call unless asked by DM
  • The case is less than 24hrs old does not require a call
  • Emailed Mx stating

KB Article Used:
Actions SME Took (if applicable): n/a
Name of SME (if applicable): n/a
Slack Link(s): n/a
JIRA Link (if applicable): n/a
Link(s) to relevant tools/resources (MINT/Merchant Portal/etc):