Case number:
Requester Information
• Contact name:
• Position of contact: Staff
• Phone number: / Mx called from
• Store ID:
• Store Name:
• Address:
• Order ID: 1. 2. 3. 4. 5. 6. 7. 8. 9.
Summary of Issue:
• Mx requests refund because of Dx lateness.
Actions Taken
• Steps Taken to Resolve: Reviewed orders and got refund: 1. 2. 3. 4. 5. 6. 7. 8. 9. . Informed Mx.
Closing the Loop
• Current Status: Solved
• Resolution Provided:
KB / WFT: