Case number:
Requester Information
• Contact name:
• Position of contact:
• Phone number: / Mx called from . Cx:
• Store ID:
• Store Name:
• Address:
• Order ID:
Summary of Issue:
• Mx states store is out of '', offers '' as replacement.
Actions Taken
• Steps Taken to Resolve: Called Cx. Cx requested ‘'. Asked Mx to contact POS to mark the item as out of stock/Marked item as out of stock as requested. Informed Mx.
Closing the Loop
• Current Status: Solved
• Resolution Provided:
KB / WFT: