{note}
Reason for refund: {formmenu: default=technical issue; customer request; other; name=Reason}
{if: Reason="customer request"}How many days since the purchase? {formmenu: more than a week; default=less than a week; name=time}{endif}
{endnote: trim=right}
Dear {zendesk-requesterfirstname},
Regarding your refund request. {if: `Reason` = "technical issue"; trim=left}
We apologize for the inconvenience and will gladly refund your payment. Your form of payment will be credited within 5 business days. {zendesk-settag: tagname=refund - technical}
{elseif: `Reason` = "customer request"}{if: time="less than a week"}
You are eligible for a refund. Your form of payment will be credited within 5 business days. {zendesk-settag: tagname=refund - request}
{else}
Unfortunately, you are not eligible for a refund as the purchase was made over a week ago.
{formtoggle: name=additional detals; default=no}{note}Please provide additional details: {endnote}{formparagraph: name=Additional Details; cols=40}{endformtoggle}{zendesk-settag: tagname=refund - denied}{endif}{endif}