Hi [Name],
[Add delay notice if we are not able to reply with 3 days and they had to follow up.]
Thank you for reaching out.
I can confirm that your return has been received, inspected, and approved by our warehouse team.
I’ve already escalated your exchange to the warehouse and requested that your replacement be shipped out as soon as possible.
I also sent an email with the additional instructions regarding your replacement item.
Our warehouse team operates Monday through Friday, 8:00 AM to 4:00 PM Central Time, excluding holidays.
Our team is currently handling a high volume of emails, and responses are handled in the order they are received. We truly appreciate your patience and understanding while we work through each request as quickly as possible.
Once your replacement has been shipped, you’ll receive a separate email with your tracking number.
Please let me know if you need any additional assistance.