{note}
The courier can't deliver a package?
Select the reason: {formmenu: default=Absent customer confirmed; Cancellation no order; Confirmation no order; name=reason}
{endnote: trim=right}
Hi {zendesk-requesterfirstname},
{if: reason = "Absent customer confirmed"; trim=left}
The customer seems to be absent. The courier is currently at the indicated address, and they have called several times without any luck. We have proceeded to issue a return. Apologies for any inconvenience caused. Please do not cancel the order on your end until the return is completed.
{zendesk-settag: tagname=absent customer}
{elseif: reason = "Cancellation no order"; trim=left}
POC at the store confirmed that there was no order to pick up. The order has been canceled. If you still need the order to be delivered, please raise a new delivery through our Dashboard. Let us know you need anything else.
{elseif: reason = "Confirmation no order"; trim=left}
POC told the courier that this package had already been collected by another courier. Could you please confirm the status of this package, so we know whether to cancel it on our systems? Thanks!
{endif}