Would it be possible to have someone look at a website that we use for our work and see why the cursor select option doesn't work on that website? I have my snippets set up to use tab but sometimes there are a different number of tabs needed for different email situations, and it would be super helpful if we could use the cursor select.
Hi @echapman !
Could you please describe the issue in a bit more detail, including a link to the website if it's publicly available, the snippet you're using and maybe include a screenshot or tiny video of what isn't working?
If you have time, I'm happy to join a call with you to work on this cursor select issue. Please feel free to email on pratham@blaze.today and we can take a look.
Best,
Pratham
I don't think the website we use is publicly available however I can send screenshots. This is the system we use to email customers and the click element where we can select a specific spot on the website does not work on any of this page. usually it lights up yellow when you can use the click selector but it doesn't work on these. I see there is a manual add and I'm wondering if that might work but I don't know how to word that.
Hey @echapman
Can you do the following steps:
- Right-click inside the textbox
- Select the "Inspect" option - which is usually the last option in the menu.
- A panel will open on the right side.
- Now take a screenshot of the Chrome window
Please send me this screenshot, so I can better understand the situation.
My guess is that the email textbox is inside an iframe on the page, which is why it doesn't light up in yellow. We plan to support {click} inside iframes as well, but I have no ETA for that at the moment.
Thanks. Can you also do the following steps: (the steps 1-3 are same as previous)
- Right-click inside the textbox. Ensure to right click inside textbox itself.
- Select the "Inspect" option - which is usually the last option in the menu.
- A panel will open on the right side.
- Switch to the "Console" panel on the top (without clicking anywhere else).
- Take a screenshot of the dropdown right below it.
If your textbox is inside an iframe, it would look like this (notice iframe1.html):
If your textbox is in the root frame, it would state "top" in the menu:
As of now, we only support {click} command when the menu states "top". We plan to support the other case as well, but we do not have an ETA on it at the moment.
ok yeah it looks like it is in a frame instead of a top. that would be a super helpful feature for us.