Hello! I'm a new user, so forgive me if this is a basic question. I've looked at your help section but just can't figure it out.
I want to create a snippet that shows one message if a certain condition exists and a different message if it does not. I am looking to set up this behavior in both (a) a simple formula but also (b) via nested snippets.
For example, I want to create a welcome message that reads,
Thank you for reaching out. I'm sorry for your loss.
when our client is calling about an Estate matter.
But for all other matters, I want the welcome message to read,
Thank you for reaching out. Happy to help!
Will you please share an example of how to accomplish this:
a) with a simple form; and
b) in a nested snippet?
I'll use your example as I set up all our service scripts. Thanks so much!