When pasting into Hubspot emails using the Desktop version, I am getting this at the top of the message body:
.windows-paragraph { margin: 0px !important; padding: 0px !important; }
My format is as follows:
Your download of DataPoint{key: tab}Hello {formtext: name=Name},
The Subject line goes in fine, and windows paragraph error is inserted at the top of the message body before the Hello
This only happens in Hubspot. If I try the same snippet in Gmail, it works without the windows-paragraph line.
Hi @CaptainTime , thanks for flagging this. I can confirm the same issue from my side. We'll try to fix this asap, and I'll keep you posted on updates.
As a temporary workaround, you can remove the style formatting from the snippet. Let me know if it works for you.
Removing the style formatting from the snippet does solve the windows paragraph error, but then I have to reconnect the url in the Hubspot email where I want them to book a Zoom call with me.
Hi @CaptainTime, we have fixed the issue and rolling out the fix to our users. You will receive an update in a few days. Thanks for reporting the issue.
The problem had persisted, but seems to have been mainly resolved with yesterday's update. Now the snippet inserts with no extra lines, but I do get an error message of: "could not insert form snippet - you can copy and paste it yourself." However, the snippet does insert so I just dismiss the error message and it works.
So mainly fixed - thank you, but with an error message I can ignore.
Hey @CaptainTime , can you do the following steps:
Right-click inside the textbox on HubSpot
Select the "Inspect" option - which is usually the last option in the menu.
A panel will open on the right side.
Now take a screenshot of this Chrome panel
In the DOM tree from this panel, which of the words do you see: "DraftJS" or "Prosemirror"? HubSpot is rolling out a new editor gradually, and it is possible that they upgraded you to the newer editor that does not have this issue. You can also share the screenshot with us so we can check.
Great. Most likely, the line spacing issue got fixed for you because of the Prosemirror update from HubSpot's end. We still need to fix the paste failed error message that you are getting, @Ashwin_MittalTB is already in touch with you regarding that.