I'm reaching out regarding an issue our company has encountered with your Chrome browser extension. We've identified a problem that occurs when using one of our essential work-related websites.
Specifically, when a colleague attempts to use the printing function via a button on the website, an unexpected behavior occurs. Instead of initiating the print process, a blank page (about:blank) containing the printing information briefly appears and then closes automatically. Interestingly, the printing function resumed normal operation after uninstalling the TextBlaze extension.
We're hoping you can provide some insight or assistance with this problem. Is there a known compatibility issue, or perhaps a setting that needs to be adjusted to resolve this conflict?
Your help in addressing this matter would be greatly appreciated. We're happy to provide any additional information or clarification you might need to diagnose and resolve the issue.
Thank you for your attention to this matter. We look forward to your response.
Does this issue happen with all of your colleagues or only some users? Can any of the affected users join a call with me on Google Meet and I can check the problem on call?
In the meanwhile, can you share a video of the issue when printing fails, or a screenshot of the print dialog when it does appear (without Text Blaze)?
I apologize for the delayed response. Thank you for your prompt attention to our issue. I can confirm that this problem appears to be affecting all of our users, myself included. I would be glad to schedule a call with you to demonstrate the specific issue directly within the application. To maintain confidentiality, I will send you a private message with a video showcasing the functionality when it operates correctly.
Thank you in advance for your assistance in resolving this matter.
