Fix Query Timeout Error

Questions and Help
1

Periodically, I get this Data Blaze Error: "Canceling query due to query timeout" when running snippets. It causes me to have to run the snippet again and input all the data manually so that the data is logged in to Data Blaze.

I would really like to figure out a way to stop this error from happening because, of course, this always seems to happen on my more manually extensive snippets...

Screenshot 2026-06-04 113118
Screenshot 2026-06-04 113118840×725 55.6 KB

FYI I have received the error on both the windows app and running in chrome browser extension.

I saw in a post where a user has a "Retry" option... but I don't have a "Retry" option next to the "Cancelling query" error, nor can I seem to find where I could turn the option to have a "Retry" option on.

Any help on this would be much appreciated!!

2

The "Retry" option is available only for dbselect queries.

Can you please share your exact query with me so I can check it further? You can send the command to my email address: mansur@blaze.today

3

Thank you for the email, I have replied describing the db part of the snippet. I have also listed it below:

{dbinsert: INSERT INTO Traffic Stops SET date=@date, time=@time, area=@area, tag=@tag, speed=@speed, distance=@distance, mph=@mph, zone=@zone, RBS=@reckless by speed, registration=@registration, inspection=@inspection, accident=@accident, traffic sign=@traffic sign, maintain lane=@maintain lane, last=@last, first=@first, state ol=@state ol, OL=@vaol, Summons=@summonsissued, pre-payable=@pre-payable, State=@plate state, suspended=@suspended, Suspended No Notice=@suspended_no_notice, dob=@dob, age=@age, no vehicle registration=@no vehicle registration, operate unregistered vehicle=@operate unregistered vehicle, fail to yield=@fail to yield, following too close=@following too close, Updated Location=@ul, color=@color, type=@type, vyear=@vyear, make=@make, model=@model, statement=@statement, gender=@gender, driverbehavior=@driverbehavior, weather=@weather, traffic=@traffic, courtdate=@courtdate; space=5vL1gcARzcEpd5eNsnNjj0; autoaddfields=yes; trim=no}

4

Any ideas yet? I'm still having the issue on a daily basis, although it seems to most frequently happen on the 1st execution of the snippet.

5

Yeah - I feel like the timeout is happening more frequently as of the past few weeks. I am seeing users in my Org report it as well. :thinking:

6

@d12welve We have released a potential fix today; can you please check again and let me know if you're still experiencing the same issue?

7

@Brad_Hedinger Can you please email us one or more examples of the queries you're experiencing timeout errors with?

8

Sure thing! I have asked my team(s) to share screenshots with me when they come across them next. Will compile and send over when I have a few.

9

Thanks so much!! The issue seems to have been fixed with the updated you pushed out. I have run the snippets over the past 2 days without issue.

Thanks again.

10

Unfortunately @d12welve, its still happening for us even on v3.1.11; We trigger in Salesforce Lightning. Working with Abdalla though in attempt figure it out. :flexed_biceps: