We use the tool together with Jira Cloud. Unfortunately, the formatting is always lost when pasting within Jira. Simple things like bold text are displayed as normal text.
Is there a solution to this?
Sorry to hear that Andreas!
It seems to be working fine for me when I try it in Jira though. Here is a screenshot of the result of inserting a styled snippet:
Can you share a screenshot of where in Jira you are inserting your snippet?
Hey Scott,
i have already tried different browser (Chrome and Edge), but still it does not work.
This is the snippet in the editor
And this is the result in Jira.
It's possible there are multiple types of text editors Jira in using that behave differently. In my editor I can't get the word "Normal text" to appear in the editor toolbar like you have in your screenshot.
Can you share a full page screenshot and instructions how to find that text field? Feel free to email us at support@blaze.today if there is anything you don't want to share here.
Also if you create styled text outside of Jira and copy and paste it into that Jira field does it paste correctly?
We figured out the problem.
You should not start the shortcut with "/". This seems to trigger Jira AI options.
We use "!" as shortcut and now the text and format is fully functional.