Formatting the snippet forces change in the interline spacing

Hello Everyone,
I was wondering if anyone else had the same issue.
I've created a snippet to be used in our CRM - XTRF.
If I copy the text from the notepad - the interline spacing is consistent and "normal" when the snippet is used.
However, whenever I add a bold to any part of the snippet - the spacing in the XTRF goes awry - It's more 1.5 or double the space.

On the other hand - this issue seems to pop up only in XTRF, so maybe that's where the issue lies?
We've managed to correct the text visually by creating bullet point lists - using them, the spacing is back to normal when the snippet is used.

I'm just asking about that because maybe someone else encountered it as well :slight_smile:

Best regards,
Gabi

Hi @Gabriela,

Welcome to the forum :slightly_smiling_face:

Thank you for bringing up the issue. Could you please let me know whether you are using the Text Blaze Chrome extension or the Text Blaze Desktop app?

Hi @Gabriela Welcome to the forum! :slight_smile:

Thanks for sharing the detailed observation. Can you do the following steps:

  1. Right-click inside the textbox
  2. Select the "Inspect" option - which is usually the last option in the menu.
  3. A panel will open on the right side.
  4. Now take a screenshot of the Chrome window

Please send me this screenshot, so I can better understand the situation. You can also email me at gaurang@blaze.today with the screenshot in case you'd like.

Hello @Ashwin_Mittal1 ,
Happy to meet you :slight_smile:
I'm using the Chrome extension :slight_smile:
Best regards,
Gabi

Hi @Gabriela can you also take a look at my question here? I think you might have missed it :slightly_smiling_face:

Hello @Gaurang_Tandon nice to meet you :slight_smile: Sorry, I definitely did miss you message :slight_smile:
Screenshot 2023-11-28 103102
Here's the screenshot from the inspection window :slight_smile:

Please let me know if that's ok or if you need anything else :slight_smile:

Best regards,
Gabriela

Thanks! :slightly_smiling_face: Can you email me at gaurang@blaze.today? I feel like jumping on a call might be faster in this case.

Sure! :slight_smile: