Hey Text Blaze community 
In this post, we’re showcasing how Cash App’s support team uses Text Blaze to reduce mistakes and improve outcomes! 
In this user story, you can learn how Cash App’s support team created a decision tree snippet that helps guide their reps when routing tickets & ensure they make the correct decision every time.
Cash App saw some incredible results after implementing this Text Blaze snippet workflow:
- Significantly reduced misrouted cases
- Faster resolution times for customers
- Guide agents to the correct response
- 100% accuracy when snippets were used correctly
If you are interested in learning more about how Text Blaze can help your team optimize workflows, you can learn more here.
Check out the video below to hear Karissa from Cash App talk about the pilot!
