Linebreaks Issue on Facebook Inbox (Meta Business Suite)

Questions and Help
1

When using Text blaze on Facebook Inbox (Meta Business Suite), line breaks are added twice.

Example: Instead of:

Test 1
Test 2
Test 3

It is showing as:

Test 1

Test 2

Test 3

2

Hi @Catherine_Jaime Welcome to the forum! :slight_smile:

I just tested this and it works fine on my end. I tested it on an Instagram Chat, a Messenger Chat and in Facebook comments, all inside Meta Business Suite.
Can you share a video showing the issue? Feel free to share it here or email me on gaurang@blaze.today .

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3

Hi Gaurang. Thanks for you attention to this matter. I'll send the video via email. To add, this was done on Meta Business Suite Inbox via https://business.facebook.com/latest/inbox/all/

4

Thanks for sharing the useful video. I am now able to reproduce the same issue when using a Text Blaze snippet. I see that the issue only happens after sending the message. When I tested this earlier, I had not sent the message, so apologies for that! :slight_smile:

I see that the same issue happens independently of Text Blaze. When I copy multi-line text from Gmail and paste it into Business Suite, and then send it, I get the extra line breaks as well. This happens even when Text Blaze is disabled.

Let me know if you're able to observe the same behavior. If so, I would suggest reporting this issue to Business Suite team instead.

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