[Name could not be found]

Hi. I´m sending new connections in Linkedin and the name field turns this error: [Name could not be found],

However, if i write the same text to a contact on a direct message, the name comes out properly.

Please help.

Hi @Paula_Echeverria_RTT! Welcome the the forum.
Can you please email us at support@blaze.today with a screenshot of the error?

I am updating this thread as well with the conclusion.

You need to be on the profile page of the user for Text Blaze to read the correct user name. Otherwise, Text Blaze has no way to know who you are sending the connection request to. Note that this is the general rule and there may be some exceptions.

For example, you can freely use the snippet inside the chatbox when chatting with a particular profile, or when you're on a specific profile page (like https://www.linkedin.com/in/<profile-id>/). But, using the snippet on https://www.linkedin.com/mynetwork/ will not work because there's more than one profile on the page.