Paragraph & line break issues in rich text editors

Questions and Help
1

I just started using Text Blaze and love what I'm seeing, but I'm having issues with new lines in my snippets coming out as either a new paragraph or a soft line break when used in a rich text editor (e.g. TinyMCE or whatever Salesforce uses).

In the Blaze editor, I use the return key once to start a new line. When I use this snippet in a rich text editor (RTE), I get this:

<p>line 1<br />line 2</p>

If I use the return key twice in Blaze, here's what I get in the RTE:

<p>line 1</p>
<p>line 2</p>

So far, this is exactly how I would expect things to work. However, when I use two returns and make the second line bold, here's what I get in the RTE:

<p>line 1</p>
<p>&nbsp;</p>
<p><strong>line 2</strong></p>

Is this a quirk of the RTE that bold adds an additional paragraph or should I be creating my snippet differently?

2

Hi Bob,

We want to get this fixed in Salesforce, but it's quite complex. Note this shouldn't effect all of SFDC editor fields as they use a variety of different editors in different parts of their product and I think only one of the editors has the issue.

For now, I believe you can work around this by using a plain text snippet. Select all the text in the snippet and press the "Tx" button to remove styling and the snippet should work correctly.

3

Hi Scott,

Thanks for the reply. We can work around this for now, but I feel that it's quite important for us to have rich text formatting in certain cases so I hope this if fix is closer to the top of your list. Have a great week!