PLACE CURSOR doesnt work for me!

Questions and Help
1

i work in a company which i have to do the same task for different people, i wanted to have the cursor placed so i can type the name every time, but i cant because it glitches on outlook classic, please help me thanks.

i screen recorded here > [google drive](https://drive.google.com/file/d/1mJ7UUHU9ApjNu1Q2tPtguwyNjf6hS44c/view?usp=sharing) link.

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2

Hi @Musab_K Welcome to the forum! :slight_smile:

I just tried a sample snippet with some Arabic text and a {cursor} command, on both New Outlook and Classic Outlook, and it worked fine for me.

Can you please share your exact snippet with me so I can check it further? To share it, please share the folder with me at my email address: gaurang@blaze.today

3

@Gaurang_Tandon Text Blaze Dashboard thanks

4

Hey @Musab_K I do not have access to the snippet you linked to. To share the snippet with me, please follow these steps:

  1. Right-click on the folder name.
  2. Click the "Share folder" button as shown in the image below
  3. Share the folder at my email gaurang@blaze.today with owner permission

Then I will test the snippet and get back to you.

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5

dear @Gaurang_Tandon i only have this screen

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check this link Text Blaze Dashboard

6

Okay, let us try a different way:

  1. Open the snippet ("test cursor" /r) in your case.

  2. On the bottom right of the snippet, you will have the Share button, as shown in this image:

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  3. Click on this button and then a dialog box will open.

  4. Click the "Publish" button in this box.

It will give you a shareable link. Please share that link with me in this post.
Thanks!

7

OK DEAR I did it Copy of snippet "test cursor"

thank u so much

8

Hi Musab, we were able to see the issue on our side. We will let you know after we fix it. Thanks for reporting the issue!

9

any updates on this dear

10

Hi @Musab_K,

Thanks for your patience. The fix will be live by the end of this week. It will be applied automatically to your desktop app.

11

thank u mr. @AshwinMittal

12

Dear, Hi, just wanted to give u an update, it sometimes work, but mostly doesnt work and the attached is proof.

13

Thanks @Musab_K for sharing the video.

Could you please check which version of the app you’re using? You can find it by going to Settings > Apps > Installed apps, then locating Text Blaze and clicking Advanced options.

14

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15

Thanks for sharing @Musab_K

We’ve already released the update (v2.2.3.0) that includes the fix in production. It should auto-update automatically, but you can also manually update it from here: Text Blaze: Snippets and Templates - Free download and install on Windows | Microsoft Store

16

thanks, tried to update it many times, i guess im stick to 1.9 version for now

17

Hi @Musab_K,

Did you face any errors while updating?
If yes, please share a screenshot if possible.

18

no i download it, and install it, but then whecn i check the sytsme i still have old version.

19

Hi @Musab_K,

Please try uninstalling the app and reinstall it from here.

If that doesn't resolve the issue, please let us know.