When I enter the shortcut the snippet is not applied, we have already tried to trouble shoot it with Sunrun IT but it only does the confetti but nothing is actually pasted into the document, it is the issue with all snippets
Hello Ena,
After checking further, I can see you're part of the sunrun company.
We're already in touch with other members from your team at sunrun.com regarding this issue, and I'll copy the details below:
This issue happens due to CrowdStrike's Falcon Sensor extension. It injects itself on every page within the browser and modifies the paste action. Since the paste action is also used by Text Blaze to insert your snippets, this prevents our snippets from being inserted correctly.
We have reported the issue to CrowdStrike. As per the latest update, they are working from their end to fix this issue.
In the meanwhile, to work around this issue, your IT team can disable the feature "Falcon Data Protection" in CrowdStrike. This will remove Crowdstrike's extension and resolve the issue. If your IT team needs help disabling it, we're happy to help with the steps.
As a different workaround, you can use the Text Blaze Windows app, which is unaffected by CrowdStrike's browser extension. If you do this, you'll need to disable the Text Blaze browser extension first.
Let me know if you have any questions.