I used the 30 day free trial and it expired. I then signed onto the Pro plan. The screenshot attached shows the shortcut and label still exist, you can test it out, confetti is cued on the test, but no text shows in the body of the snippet or the test it out feature.
Hi @cara.kelly ,
Welcome to Text Blaze community,
I see the snippet you shared in the screenshot has no contents. That is why you might be observing no text to be inserted when the snippet has been completed. Can you click on the body of the snippet when you see a placeholder (Text that will be inserted when the shortcut is typed....), and enter some text. Then try to use the snippet.