Snippets double pasting

Questions and Help
1

Hi, often (often enough that it is an issue), Text Blaze will double fill fields on websites.

So instead of https://llpgpro.com/397wtwgz/ it posts

https://llpgpro.com/397https://llpgpro.com/397wtwgz/

Using the Chrome Extension

Happens seemingly randomly. I need to clear my browser to get it to go to normal, but this is REALLY INCONVENIENT. What am I doing wrong, please? Thanks

2

Hi Brian!

Welcome to the Text Blaze community :partying_face:

Are you using one of our desktop apps? If so, please check the settings of the app to make sure that it's set to:

Screenshot 2024-02-04 at 8.44.32 AM

3

Thanks for getting back so fast. Yes, my desktop is set as you have shown (was set before you said to check-no change)
.

4

Hi @Brian_Walker,

Can you please let us know on which website/s, you are facing double trigger? For now, you can keep the setting as always disabled in Chrome to resolve the issue.

5

Hi @Dylan,

I am also having issues with snippets double pasting in Talkdesk, our company's phone system. This started a few weeks ago; before that, all snippets were pasting correctly in Talkdesk. It's not currently all snippets that are double pasting, just a few. No issues on any other sites.

I have tried deleting and recreating the affected snippets and it is still happening. I have cleared my browser cookies/cache and it's still happening.

I am not using the desktop app, just the chrome extension, so the above troubleshooting doesn't help.

Any ideas?

6

Hi Alyssa, I have responded to your email in our support.

If any other user reading this post is also affected with this issue on Talkdesk, please email us at support@blaze.today and we can provide workarounds and further steps.