Happens seemingly randomly. I need to clear my browser to get it to go to normal, but this is REALLY INCONVENIENT. What am I doing wrong, please? Thanks
Can you please let us know on which website/s, you are facing double trigger? For now, you can keep the setting as always disabled in Chrome to resolve the issue.
I am also having issues with snippets double pasting in Talkdesk, our company's phone system. This started a few weeks ago; before that, all snippets were pasting correctly in Talkdesk. It's not currently all snippets that are double pasting, just a few. No issues on any other sites.
I have tried deleting and recreating the affected snippets and it is still happening. I have cleared my browser cookies/cache and it's still happening.
I am not using the desktop app, just the chrome extension, so the above troubleshooting doesn't help.
Hi Alyssa, I have responded to your email in our support.
If any other user reading this post is also affected with this issue on Talkdesk, please email us at support@blaze.today and we can provide workarounds and further steps.
If your issue is regarding Talkdesk, then we had found that adding formatting to your snippet should fix the issue. One way to add formatting is to select some white space and make it bold. This formatting would not be visible to your end users (because it's on a whitespace) but it should still fix the issue. Let me know if it works for you.
I think I found the issue regarding the snippets double-pasting.
It has to do with the commands that start with "=" (f.e. =command).
I had it on every single command, and it was double-pasting on every website. However, when I changed my commands to start with "/" (f.e. /command) everything was fixed.
Please take a look into it, so you can fix this bug.
The issue is quite unexpected. Can you please reach out to us at support@blaze.today and we'll look into this issue asap? Meanwhile can you check if you have any conflicting extensions installed in your browser or any conflicting software installed in your laptop?
Hi! I'm using Zendesk and snippets are double pasting today.
Yesterday it was fine before I upgrade my subscription. It's kinda inconvenient. Can you please help me? Thanks!
Can you please contact us at support@blaze.today so we can investigate this issue further? In the meantime, please verify whether you have any browser extensions or software applications that might be causing conflicts with Text Blaze.