TB no longer working in GMail

Questions and Help
1

Hi,

since today, Text Blaze is no longer working in GMail for me anymore. The TB icon is greyed out. Working fine in all other tabs, just not GMail.
Any idea what's happening? This is where I need TB most ...

Thanks,
Ralf

2

Hi Ralf,

Thanks for reaching out. I recommend reloading your extension by right-clicking anywhere, hovering over the Text Blaze icon, then clicking "Reload extension...".

If that doesn't resolve your issue, please reach out to support@blaze.today and we can schedule a time to troubleshoot this issue.

Best regards,
Alexander

3

Thank you, Alexander!

Somehow just reading your reply already resolved the issue. Good to know about the reload option, if this should happen again.

Best regards,
Ralf

4

Hi Ralf,

Happy to hear that! Don't hesitate to reach out if you face any issues in the future.

Best regards,
Alexander

5

Hi,

I'm having the same issue Ralf had, but mine was not solved by doing the reload thing. We are a company, and we all used it for around 2 months, and it stopped working suddenly for all of us.

Do you think there is anything we can do to solve this?

Best regards,
Will

6

Hi William, welcome to forum.

Thanks for reaching out. Would you mind emailing support@blaze.today so I can ask a few follow up questions and possibly schedule a troubleshooting call?

Best regards,
Alexander