User Property error

I have been using user properties in my snippets and have come across an error today. When previewing the snippet, everything functions normally. But when using it, I get an error stating "Unknown {user} property: name". Please help! Thanks.

Hi @Justin_Guerra
Can you please email us ( with screenshots of your organizations' user properties, the snippet preview and the error you get when inserting it?


Will do, thanks!

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Adding context from the mails, uninstalling and reinstalling the extension fixed the issue in this case :slight_smile: