Hi @Daniel_b Welcome to the forum! 
We've been experimenting with new ways to use OpenAI models that are faster and easier for end users like you: have you checked out our AI snippets?
They're available for existing Pro/Business users.
We also did a user story on this recently: How to personalize customer support with Text Blaze (user story)
I gave one such response example here:
Please try it out, and let us know how it goes. We'd be happy to help you develop these AI snippets further for your use case (email support@blaze.today).