My name is Brad Hedinger. I live and work in the Orlando, FL area for Full Sail University. October 2021 will be my 14th year with Full Sail, although I have been involved with Full Sail in various other ways since about the age of 17. My wife Dana and I have a 7 yr old daughter, Ashlyn, and 2 puppies, Smoky & Taffy. My passion is playing bass guitar and I have been at it for 30 years now! Wow does that make me feel old (42)! I play all genres of music but have quite the affinity for funk and alternative. Aside from playing bass, I have a gift of impressions and love doing impressions of friends, family, co-workers, and some celebrities.
On the business front, my official title is "Online Student Liaison". However, over the past several years I have taken on a full time concentration in digital communications with our students, specifically leveraging technology to more efficiently connect with out students to support them. I also spend the majority of my time managing internal SharePoint knowledgebases and enhancing our processes to put people first. That's my mantra, "People over process". It's the little things like within internal communications, NEVER referring to a student as "the student", but rather using their actual name. I believe it starts there. Over the past couple years, Text Blaze has an essential tool in how my team serves students. It started with my mission to unify our teams messaging and voice so as to bring consistency to how we serve students and colleagues. Along with revamping our internal tools in effort to remove the same info residing in multiple places, we have used Text Blaze to automate processes within Salesforce. We use it to ensure case subjects and descriptions are updated with consistent formatting, correct drop-down menu selections and comment templates, etc.
In Addition to Text Blaze, Salesforce and a few proprietary platforms, I also use Slack and Microsoft 365 products such as Power Automate, SharePoint, Excel, Word, Planner, Stream, Lists, Outlook, etc. There is a lot of collaboration in my work world; it is absolutely essential. At the same time, I am given a tremendous amount of autonomy in managing my workflow, projects, etc.
Specifically regarding how I use Text Blaze, I have really focused almost exclusively on leveraging the AutoPilot features combined with inserting text templates and time calculations within the snippet commands. It may seem rather simple, but that's okay; the most important thing is using a tool the right way for the needs of the user(s). I think all too often, tools are deployed because the features are cool, although those features may not be fully in line with the needs. At this point, we are using Text Blaze exactly how we need to use it. Don't get me wrong though - there is a lot more potential for how we can use it in our workflows, but we'll get there!
So there is a little glimpse into my world - I hope that helps! Feel welcome to message me anytime within Text Blaze, email, phone or social media. Here's my info.
Text Blaze Profile: https://community.blaze.today/u/brad_hedinger
-Brad (and Smoky & Taffy )